Twitter now shows the corporate’s title within the place of grievance officer for India with a US tackle and an e-mail ID
New Delhi: Twitter’s interim resident grievance officer for India has stepped down, leaving the micro-blogging website and not using a grievance official as mandated by the brand new IT guidelines to handle complaints from Indian subscribers, in line with a supply.
The supply mentioned that Dharmendra Chatur, who was not too long ago appointed as interim resident grievance officer for India by Twitter, has stop from the put up.
The social media firm’s web site now not shows his title as required underneath Data Know-how (Middleman Tips and Digital Media Ethics Code) Guidelines 2021.
Twitter declined to touch upon the event.
The event comes at a time when the micro-blogging platform has been engaged in a tussle with the Indian authorities over the brand new social media guidelines. The federal government has slammed Twitter for deliberate defiance and failure to adjust to the nation’s new IT guidelines. The brand new guidelines which got here into impact from 25 Might mandate social media firms to ascertain a grievance redressal mechanism for resolving complaints from the customers or victims.
All important social media firms, with over 50 lakh person base shall appoint a grievance officer to cope with such complaints and share the title and make contact with particulars of such officers.
The large social media firms are mandated to nominate a chief compliance officer, a Nodal Contact Individual and a resident grievance officer. All of them must be resident in India. Twitter in response to the ultimate discover issued by the federal government on 5 June had mentioned that it intends to adjust to the brand new IT guidelines and can share particulars of the chief compliance officer.
Within the meantime, the microblogging platform had appointed Chatur as interim resident grievance officer for India. Twitter now shows the corporate’s title within the place of grievance officer for India with a US tackle and an e-mail ID.
In keeping with a authorities official, the corporate has misplaced authorized safety as an middleman and can be legally held liable for all content material posted by its customers on the platform.